Our Policies

Appointment Policy
While appointments are preferred, walk-ins are welcome. Emergency cases shall always receive top priority followed by patients with previously scheduled appointments.

Payment Policy
We require full payment at the time services are rendered. For your convenience, we accept American Express, Visa, MasterCard, Discover, Care Credit, cash and personal checks.

Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Prescription Policy
Federal and state law prohibits the dispensing of medications without an examination or a prescription, without a valid veterinary/patient/client relationship.

For the safety of your pet, just as in people, medication cannot be dispensed without an evaluation of the problem, hopefully leading to a correct diagnosis and appropriate medication – it would put your beloved pet at risk to do otherwise.

Our policy is we will not prescribe any medications without doing an exam first. If your pet has not been seen here and you want to refill a prescription, we will have to examine your pet first.

For Your Privacy

Personal identification information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our Site, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address and phone number. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about a User’s means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Albemarle Veterinary Health Care Center may collect and use a User’s personal information for the following purposes:

  • To communicate voluntary information with website users and partners
  • To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently
  • To improve our Site. We may use feedback you provide to improve our products and services
  • To send periodic emails. We may use the user’s email address to respond to their inquiries, questions and/or other requests

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Our site is in compliance with PCI vulnerability standards in order to create the most secure environment as possible for Users.

Sharing your personal information

We do not sell, trade or rent a User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that links to the Sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These Sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Albemarle Veterinary Health Care Center has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Questions

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us, and we will be happy to assist you.

This document was last updated on August 4, 2015.